Service hotline and telephone advice:

If you have any further questions, please call us personally at:

+49(0)1520/8269330

Tuesday and Thursday from 11:30 to 12:30.

Payment and invoice

What payment methods are available?

You can pay in advance, by credit card, Sofortüberweisung, Giropay, Klarna invoice and installment purchase, or PayPal. If you choose the "prepayment" payment method, please transfer the due amount. The goods will be shipped after receipt of payment.

Where is my bill?

After completing your order you will receive an order confirmation by email.
Simply click on the green button in the email that says “Download your PDF invoice.”

Why can't I download my invoice?

If this is the case, please try again with a different browser, such as Mozilla Firefox, Google Chrome, Microsoft Edge, Internet Explorer, Safari or similar.

Where can I find the bank details for a transfer?

You will find our bank details on your order page, which you will also receive via email after your purchase, as well as on your invoice.

How do I order tax-exempt as an EU B2B customer?

Since the 2021 EU tax reform, we are unfortunately no longer able to offer our EU B2B customers the option of automatically creating a tax-free intra-community delivery in our shop. Please contact us directly at info@teemana.com.

Shipment

How long does shipping take and how is it shipped?

Within Germany:
We offer reliable and fast delivery for all shipments with DHL and Deutsche Post, including tracking updates. Unfortunately, we have no control over DHL, and delays may occasionally occur.
Shipping usually runs smoothly, so you'll receive your order within 1-3 days. If you don't receive your order more than a week after ordering, please send us an email so we can investigate.

International Shipping:
Shipping abroad is carried out, depending on the weight, via Warenpost international or DHL Paket.
The delivery time within the EU is usually 5-10 days.
Outside the EU, delivery times can take up to 3 weeks or longer, depending on the destination.

You can find our average delivery times here:
https://teemana.com/pages/versandarten

Is there shipment tracking?

You will receive a tracking number via email for all orders.

You will receive this shipping confirmation email as soon as the shipment is scanned by the post office.
For parcels and international shipments, this occurs immediately upon delivery. For goods mail within Germany, it only occurs at the distribution center.

Information about the products

Can I contact teemana by phone?

Yes, our service hotline is available at the following telephone number:

+49(0)1520/8269330

Tuesday and Thursday from 11:30 to 12:30.

What is the difference between broken (leaf cut) and ground (powder)?

The only difference is that Artemisia annua or Moringa broken are the dried leaves of the plant, while Artemisia or Moringa ground are the same dried leaves that are pulverized using a grinder. There are no differences in the ingredients/components.

Where and how can you buy Artemisia annua plants?

Artemisia annnua anamed plants, for non-commercial purposes only, are sold and shipped in April/May by only one manufacturer and can be ordered via their homepage or by email.

Where are the products grown?

Our Artemisia annua is grown exclusively in Germany, mostly in Baden-Württemberg.

Moringa Oleifera Grows in tropical and subtropical climates. Our Moringa comes from anamed fields in Tanzania.
The Moringa is packaged and ground in Germany.

Euphorbia hirta is also a tropical plant. We obtain our Euphorbia hirta through wild collection by our employees in the bushland of Tanzania and Congo. Euphorbia hirta is packaged in Germany.

Eucalyptus maidenii Grows in tropical and subtropical climates. The leaves are picked by our project partner in the highlands of Malawi and packaged in Germany.

Which parts of the plants are packaged and sold?

We only carefully strip the leaves of the plants by hand and then dry them.
There are no stems or flowers in our products!

Preparation of lemongrass tea

For one cup, add about 1 teaspoon of lemongrass tea to a pot with 250 ml of water, bring to a boil, remove from the heat, and let it steep for at least 15 minutes. Then strain and enjoy. Or boil 1 liter of water with 1 tablespoon of lemongrass tea, etc., and drink it throughout the day to do yourself some good.

How can I preserve Artemisia annua?

Our leaf-cut products (formerly "broken") are extremely dried, which is the only reason they can be frozen. To do this, wrap the bags in a layer of aluminum foil (to preserve the essential oils) and another plastic bag, then freeze. Thaw unopened before consumption to prevent condensation from entering. The products we currently supply will then have a shelf life of at least five years at minus 18 degrees Celsius.

Why is there little information on how to use the products?